E-commerce and Sales Channels

Sell across every channel. One single operation.

E-commerce, Consultant Store, APP, POS, Vending Machines and Autonomous Retail connected to the same commercial structure of IDBCONNECT — every sale enters the same operation, with orders, payments, inventory, commercial rules, network and data in one place.

No matter where the sale happens: it enters the same operation.

Sales channels connected to the IDBCONNECT core: E-commerce, Consultant Store, APP, POS, Vending Machines and Autonomous Retail

A proven operation at scale

+7Morders processed
+BRL 3Btransacted
+4Mregistered consultants
+80countries reached
Sales channels

Where your operation can sell

IDB360 develops IDBCONNECT, the platform that connects E-commerce, Consultant Store, APP, POS, Vending Machines and Autonomous Retail into a single omnichannel operation, with integrated catalog, orders, payments, inventory, commercial rules, network and data. Each channel serves a different journey, but they all converge into the same operation. This structure supports Direct Selling, Multilevel Marketing, Affiliate and Commercial Network operations, preserving the context of each sale regardless of its channel of origin.

Digital

E-commerce

The company's digital store, integrated with catalog, checkout, payments and orders.

Network

Consultant Store

An individualized digital experience for consultants, distributors or affiliates.

Mobile

APP

Buying and running the commercial operation directly from the mobile environment.

In-person

POS

Assisted selling in stores, franchises, showrooms, distribution centers and other physical locations.

Automated

Vending Machines

Automated selling through equipment connected to the operation.

Self-service

Autonomous Retail

Kiosks, micro markets, smart lockers, autonomous stores and other self-service points.

No matter where the sale happens. It enters the same operation.

Every channel feeds the same IDBCONNECT operational core — with orders, payments, inventory, commercial rules, network, integrations and data, with no parallel operations and no blind spots.

A unified operation

One sale. The entire flow connected.

Every channel feeds the same IDBCONNECT operational core. Orders, payments, inventory, commercial rules, network, integrations and data stay connected from the beginning to the end of the operation.

E-commerce
Consultant Store
APP
POS
Vending Machines
Autonomous Retail

Processing

IDBCONNECT Core

Order Payment Inventory Commercial rules Network and commissioning Integrations / fulfillment

Result

Operation and intelligence

Consolidated data Indicators BI Operational intelligence

Input

Sale origin

E-commerceConsultant StoreAPPPOSVending MachinesAutonomous Retail

Processing

IDBCONNECT Core

Order Payment Inventory Commercial rules Network and commissioning Integrations / fulfillment

Result

Operation and intelligence

Consolidated dataIndicatorsBIOperational intelligence
Catalog and rules

One catalog.
All commercial rules.

Products, prices, promotions, kits, campaigns and commercial rules are managed in a central base and distributed to the operation's different channels, keeping commercial consistency across the entire journey.

Commercial base

Central catalog

Distributing

Products

Prices

Promotions

Kits and bundles

Campaigns

Commercial rules

Continuous distribution to every channel
E-commerceDigital store
Receiving
Consultant StoreWith network context
Receiving
APPSales on the go
Receiving
POSIn-person selling
Receiving
Vending MachinesAutomatic selling
Receiving
Autonomous RetailAutonomous store
Receiving

Commercial base

Central catalog

Distributing

Products

Prices

Promotions

Kits and bundles

Campaigns

Commercial rules

Continuous distribution

E-commerceDigital store
Consultant StoreWith network context
APPSales on the go
POSIn-person selling
Vending MachinesAutomatic selling
Autonomous RetailAutonomous store

One single commercial base. Six channels connected to the operation.

The order with context

Every order knows where it came from.

Regardless of the channel, each transaction can preserve the commercial context the operation needs — from where the sale originated to who took part in it. Instead of a simple transaction, the company receives an order ready to feed reports, commissions and finance.

IDBCONNECT · Order
Order management panel in IDBCONNECT

The order

Context attached to the order

A

Sale origin

Where the sale originated.

ChannelPoint of saleEquipment (when applicable)Region (as configured)
B

Participants

Who took part in the transaction.

CustomerConsultant / distributor / affiliate
C

Offer and rules

What was sold and under which rules.

ProductsCampaignCommercial rule
D

Payment and tracking

How it was paid and how the order evolves.

PaymentStatusHistory

Every order arrives with enough context to feed operations, commissions, reports and decision-making.

Autonomous Retail

Open new points of sale without creating new operations.

Connect vending machines, kiosks, micro markets, smart lockers and autonomous stores to the same IDBCONNECT operation. Every sale enters the same flow of orders, payments, inventory, commercial rules, integrations and data — without creating a parallel operation.

24/7 selling

An operation available without requiring permanent staffing at the point of sale.

Identified origin

The transaction preserves its origin within the operational architecture.

Centralized management

Orders and performance stay connected to the management of the other channels.

Integration

Equipment, payments and external services connect through the platform's integration architecture.

Vending Machine
Kiosk
Micro Market
Smart Locker
Autonomous Store

Integration layer

IDBConnect Hub

The same operation

IDBCONNECT operation

Order
Payment
Inventory
Commercial rules
Integrations
Data
Vending Machine
Kiosk
Micro Market
Smart Locker
Autonomous Store

Integration layer

IDBConnect Hub

The same IDBCONNECT operation

Order
Payment
Inventory
Commercial rules
Integrations
Data
Checkout and payments

Payment connected to the order.

From checkout to confirmation, the payment stays connected to the order and to the operation. Authorizations, statuses and transactional data follow the same commercial flow, without creating parallel processes.

Transaction$289.90
Processing payment Payment confirmed

Checkout

Cart · Order total

Payment

Configured payment methods

Authorization

Integrated provider

Confirmation

Authorization received

Order

#48217Paid

Reconciliation / Management

Status · Finance · Data

Payment connected to the order Status tracked in the operation Integration with configured methods/providers
See Payments, APIs and Integrations
After-sales

The sale doesn't end at checkout.

After the order is confirmed, the cycle continues: picking, dispatch, status, commission, finance, support and data. The company follows the commercial cycle closely, responds faster to the customer and reduces reliance on parallel controls.

Order confirmed

Confirmed

Picking

Picked
3

Dispatch / pickup

In transit
4

Delivery / pickup completed

Delivery
5

Commission and finance

Settlement
6

After-sales and history

History
Transversal status Updated throughout the entire cycle — from the confirmed order to history, the status follows the order at every step.
IDBCONNECT · Orders Panel Illustrative
OrderChannelAmountStatus
#48217E-commerce$289.90Completed
#48216Consultant$412.00In transit
#48215Autonomous$156.50Picking
#48214POS$98.00Completed
#48213Consultant$530.70Completed
1,284orders today
$318ktransacted
98.4%on time
Continuous tracking

Every order visible, from channel to history

Always up-to-date status by order, channel and consultant.

Faster response to the customer, without hunting for information in spreadsheets.

Complete history that becomes a basis for repurchase and decisions.

Outside the main flow
CanceledRefundedSupport

Sell wherever your customer is.

Digital, physical, assisted or autonomous — connect your channels to the same IDBCONNECT operation, with orders, payments, network, commissions and data in a single platform.